FAQ

- HOW DO I KNOW MY ORDER IS CONFIRMED?

Once your order is placed successfully, you will receive an Order Confirmation email.

If you can’t find it, please check your spam folder or contact us via our Contact Us page — we’ll resend it promptly.

- IS IT SAFE TO BUY ONLINE?

Yes.

25HOURS does not store any payment information.

All transactions are securely processed through Shopify Payments and trusted payment providers, using encrypted, industry-standard security protocols.

- HOW CAN I PAY?

We currently accept major secure payment methods, including:

Available options may vary by location and will be shown at checkout.

- VAT / TAX

For most destinations, applicable VAT or local taxes are included in the product price or calculated at checkout, depending on your shipping country.

Any required charges are clearly displayed before payment.

- WHO DO I CONTACT ABOUT MY INVOICE?

For invoice or order-related questions, please contact us via our Contact Us page and include your order number.

We’ll take care of the rest.

All payments are handled securely. No financial data is stored on our servers.